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We offer Click & Collect for Woolgoolga and surrounding areas (to avoid missing out).
Alternatively you can opt to have your items shipped for $10 flat rate shipping within Australia for orders up to $100-* (T&CS Apply)
We offer FREE SHIPPING for orders above $100-* made in the one transaction within Australia (excluding bulky items for which we calculate shipping separately).
FREE SHIPPING CAN NOT BE USED IN CONJUNCTION WITH OTHER DISCOUNT CODES.
You won’t be able to enter a code if an automatic discount is already applied at checkout.
We also offer a $15 flat rate for express shipping within Australia (excluding bulky items).
For large bulky items please contact us before processing your order via phone (02) 6654 9301 or email us at email@example.com for an shipping quote.
Orders placed during weekdays (excluding public holidays) will be processed and shipped within 1-2 business days.
All purchases on furniture and art/ prints are final and can not be returned for a refund / exchange / credit note, unless deemed faulty.
Unfortunately, we do not refund the original shipping fee, nor do we cover the return shipping fee unless the product is faulty.
You will be issued with a tracking number via email once your package has been shipped.
We cannot accept responsibility for items returned that are lost in transit back to us. To avoid this, we recommend you using registered post or a trackable courier.
WE ONLY OFFER SHIPPING WITHIN AUSTRALIA.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label to print out, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We will not cover costs for the return shipping.
You can always contact us for any return question at email@example.com.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products, jewellery and underwear). Please get in touch if you have questions or concerns about your specific item.
We do not accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.